Job Category: Program / Project Management Technical/ IT Support
Job Type: Full Time
Job Location: Bengaluru
Product Engineering team owns:
- Platform and software validation for the entire product portfolio.
- Automation Framework Development for the entire product portfolio.
- Develop and deliver customer documentation and training solutions.
- Compliance with technical certifications like TL9000, TSEC etc.
- Level3 Technical Assistance for the customer escalations
Team works closely with PLM, HW and SW architects, sales and customer account teams to innovate and develop network deployment strategy for a broad spectrum of networking products and software solutions. As part of this team, you will get an opportunity to validate, demonstrate and influence new technologies to shape future optical, routing, fiber broadband and wireless networks.
Job Description
Team : TAC – Wireless
Location : Bangalore
Experience : 12+ Years
Responsibilities :
- Interact with Tejas Support team for providing assistance on reported issue
- Debug/analyze and if required try to reproduce field issue in Tejas lab with customer database and interact with product verification (PV)/SW team
- Track the Field Bugs/Enhancements with PLM (Product Line Managers)
- Mentor the team members
- Document the troubleshooting steps and provide regular training to field teams
- Ensure that response and resolution timelines are met for field issues, as per committed SLA to customer
- Involving in field scenario test cases with PV team
- Automation based on requirement
Experience/Skills Required:
- Experience with BE/B.Tech/M.Tech (ECE/Wireless/Mobile/CS) Degree
- Deep working knowledge of Wireless standards
- Extensive hands-on experience LTE/VoLTE/5G Integration and Deployment trouble shooting
- Working knowledge of enhancing automation Solution
- Should have good debugging and eNB/RRH log analysis skills
- Passion for achieving excellence in process, product quality and reliability
- Must be detail oriented and possess excellent communications skills
- Must have knowledge on RF Planning and optimization
- Knowledge on TX Media connectivity, RAN and Core Architecture
- Must have Linux Knowledge
